Renters often have a certain set of expectations that they have for their landlord. While managing apartment complexes is a tough business, improving your abilities as a landlord will set you up for great success in the future. Your renters will be more satisfied with the services you provide, and you will be able to find more clients in the future.
Meet the Changing Expectations of Renters: Introduce New Payment Methods
You need to change with the times. Gone are the days of paper checks and cash to pay for rent. Most renters now expect to pay their renting bills online through your company’s portal. If you don’t allow that, you are going to detract a lot from your complex’s positive qualities.
Of course, you can use accept other forms of payment as well. Checks can still be an effective way to get your money so long as the customer is fine with it. Credit and debit cards can also work, though you will likely need to charge them a processing fee. In rare cases, your customer might be able to pay you off through labor on behalf of the company.
Nothing is more frustrating than trying to work with a company that doesn’t talk with its customers. On top of that, it isn’t just necessary to communicate with renters if a significant change is happening, but you have to suit your communication to their needs.
For example, more than 90 percent of customers prefer texting over emails or phone calls. Because information is hitting peoples’ ears throughout the day, having an official notice on an electronic device can help your renters stay on top of things. There shouldn’t be any surprise payments or cleaning days in the apartments you run.
Meet the Changing Expectations of Renters: Keep Things Looking Professional
Last but not least, you have to make sure your company has a clean culture. While it is up to the individual renter to clean up after themselves in their own apartment, it is your job to keep the communal areas clean and respectable. This could be your office, the apartment pool, or even just ensuring the lawn is trimmed.
These small efforts go a long way with new renters and reassure your current ones. If you don’t have time on your own to do some of these chores, it is perfectly reasonable to hire a cleaning or lawn care team. They can be pricey, but your guest’s experience is worth it.
Your renters’ expectations will change. Keeping up with their wants is the perfect way to hit top scores in reviews online. Make those grand efforts to make sure you can keep up with the constantly changing needs and expectations of your renters.
Read this next: Why You Should Get Training Before Managing Properties
See you at a meeting soon!
The Southwest Florida Real Estate Investment Association is the leading source of SWFL real estate investing events that provide investment education and networking in southwest Florida. We analyze the housing market and foreclosures and provide information, education and networking events in order to build a network and knowledge base for investors and potential investors. Our members include real estate agent, brokers, investors, hedge fund managers, rehabbers, wholesalers and more.
Our SWFL REIA General Meeting is held in Fort Myers where we provide education on hot topics in investing and an opportunity to enjoy the camaraderie of your fellow investors. You’ll get a chance to ask for advice from successful real estate professionals and even make a few deals on your latest projects.
To become a member, anyone can register as an individual, a couple, or a corporation. Being a member opens the doors for endless networking opportunities, advice from members with decades of experience, new ideas from entrepreneurs, camaraderie with those just beginning, and deals and contracts done in the meeting room. For those interested in Cape Coral rental property investment and/or Fort Myers rental property investment, SWFL REIA will be able to provide a network to help launch a successful investment career.
The SWFL REIA is known and respected as a source of current, actionable and useful information about the housing market in the area that we meet.
We meet twice a month.
One of the premier sources for real estate investing networking and education is the SWFL REIA. In the real estate world, the SWFL REIA is different in that they do not do information product sales. Their meetings are focusing on the best ways of investing in real estate by collaborating with other property investors who are sharing their experiences.
We look forward to meeting you at a meeting soon!
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